Webster University Library's Satisfaction Survey-Spring 2013

In spring 2013, the library conducted a survey to assess current levels of satisfaction, and to determine whether the changes made in response to the 2007 & 2010 surveys had been successful, as well as what new changes might need to be made. A total of 791 responses to the 2013 survey were received from students, faculty, and staff at the St. Louis, international and extended campuses and in the online programs. Overall, the responses showed a high degree of satisfaction with the library, and a slight improvement over 2010 scores. Nearly all satisfaction-related questions received an average response score indicating that respondents agreed or strongly agreed that library services met their needs.

 

Webster University Library Satistfaction Data: Overall average for all questions

Respondents to the 2013 survey were also invited to provide open-ended comments, and 318 of the responses included more than 500 open-ended comments covering approximately 60 topics. The most frequent type of comment, at 33%, involved compliments on the library, its staff, and services. Areas where improvements were suggested included the website and online databases (14% of all comments). A possible need for additional marketing of library resources and services was indicated by the fact that 14% of comments dealt with not knowing about or not using about a service or resource.

Changes in response to the survey

We have made changes in response to specific survey suggestions, including:

For more changes, see Library actions.

Thanks to all who participated in the survey! Your input is invaluable in helping us evaluate and improve our services and resources.

Thanks to all who participated in the survey! Your input is invaluable in helping us evaluate and improve our services and resources.

Additional survey documents:

Survey result details
Survey comments & library actions
Top ten things you didn't know about the library
Kudos for the library!
2007 survey results
2010 survey results

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