Webster University Library Spring 2007 Survey Result Details

Overview

Number of surveys returned: 946

• 507 from St. Louis students
• 82 from St. Louis faculty/staff
• 262 from online/extended campus students
• 95 from online/extended campus faculty/staff

Top issues from open-ended comments--all user groups:

• Compliments (34% of comments)
• Problems with the usability of Passports (web site and online databases) (15%)
• Problems with the copy/print system (10%)
• Collection development suggestions (9%)
• Issues with services (8%)

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Students at the St. Louis Campus

St. Louis Students--Top issues from open-ended comments:

• Compliments (29% of comments)
• Problems with the copy/print system (17%)
• Problems with the usability of Passports (web site and online databases) (10%)
• Collection development suggestions (9%)
• Library hours (8%)

St. Louis Students--Possible underutilized services and resources:

• Interlibrary loan (33% of respondents rated as "not applicable")
• MOBIUS (30% "not applicable")
• Audiovisual materials (29% "not applicable")

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Faculty and Staff at the St. Louis Campus

St. Louis Faculty and Staff--Top issues from open-ended comments:

• Compliments (56% of comments)
• Collection development suggestions (11%)
• Problems with the usability of Passports (web site and online databases) (9%)
• Problems with the copy/print system (6%)

St. Louis Faculty and Staff--Possible underutilized services and resources:

• Faculty Research Service (49% of respondents rated as "not applicable")

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Students in Online Programs and at Extended Campuses

Online/Extended Students--Top issues from open-ended comments:

• Compliments (28% of comments)
• Problems with the usability of Passports (web site and online databases) (28%)
• Issues with services (15%)
• Didn’t know about/haven’t used one or more services (14%)
• Collection development suggestions (10%)

Online/Extended Students--Possible underutilized services and resources:

• Document delivery (32% of respondents rated as "not applicable")
• Reference services (31% "not applicable")
• Electronic reserves (26% "not applicable")

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Faculty/Staff in Online Programs and at Extended Campuses

Online/Extended Faculty and Staff--Top issues from open-ended comments:

• Compliments (49% of comments)
• Problems with the usability of Passports (web site and online databases) (23%)
• Issues with services (14%)
• Collection development suggestions (6%)

Online/Extended Faculty and Staff--Possible underutilized services and resources:

• Video/DVD reservations (35% of respondents rated as "not applicable")
• Electronic reserves (30% "not applicable")
• Audiovisual materials (25% "not applicable")

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