2013 Survey Result Details | Webster University

Webster University Library Spring 2013 Survey Result Details

Overview

Number of surveys returned: 791

  • 83 from students at international campuses
  • 18 from faculty/staff at international campuses
  • 297 from students at the St. Louis campus
  • 45 from faculty/staff at the St. Louis campus
  • 268 from students at online/extended campuses
  • 80 from faculty/staff at online/extended campuses

Top issues from open-ended comments--all user groups:

  • Compliments (33% of comments)
  • Problems with the usability of the web site and online databases (14%)
  • Didn't know about/haven't used one or more services (14%)

Students in Online Programs and at Extended Campuses

Webster University Library Satistfaction Data: Online and Extended Students

 

Online/Extended Students--Top issues from open-ended comments:

  • Compliments (30% of comments)
  • Didn't know about/haven't used one or more services (26%)
  • Problems with the usability of the web site and online databases (23%)

Online/Extended Students--Possible underutilized services and resources:

  • Video/DVD requests (88% of respondents rated as "have not used within last 6 months")
  • MOBIUS (84% "have not used within last 6 months")
  • Reference services via phone (81% "have not used within last 6 months")
  • Reference services via Ask-a-Librarian, chat, or email (75% "have not used within last 6 months")
  • A/V materials (65% "have not used within last 6 months")
  • Online tutorials (65% "have not used within last 6 months")
  • Document delivery (63% "have not used within last 6 months")
  • Electronic reserves (62% "have not used within last 6 months")

Students at International Campuses

Webster University Library Satistfaction Data: Online and Extended Students

 

International Campus Students--Top issues from open-ended comments:

  • Concerns about site library (28% of comments)
  • Compliments (16%)
  • Collection development suggestions (12%)
  • Issues with services including chat, eReserves, requesting materials, and library instruction (10%)
  • Didn't know about/haven't used one or more services (10%)

International Campus Students--Possible underutilized services and resources:

  • Reference services via phone (81% of respondents rated as "have not used within last 6 months")
  • Online tutorials (61% "have not used within last 6 months")
  • A/V materials (58% "have not used within last 6 months")
  • Reference services via Ask-a-Librarian, chat, or email (56% "have not used within last 6 months")
  • Document delivery (51% "have not used within last 6 months")

Students at the St. Louis Campus

St. Louis students-Satisfaction data

Webster University Library Satistfaction Data: St. Louis Students

Webster University Library Satistfaction Data: St. Louis Students

 

St. Louis Students--Top issues from open-ended comments:

  • Compliments (35% of comments)

St. Louis Students--Possible underutilized services and resources:

  • Online library tutorials (57% of respondents rated as "have not used within last 6 months")
  • Reference services via Ask-a-Librarian, chat, or email (55% "have not used within last 6 months")

Faculty/Staff in Online Programs and at Extended Campuses

Online/Extended Faculty/Staff-Satisfaction data

Webster University Library Satistfaction Data: Online and Extended Faculty and Staff

Webster University Library Satistfaction Data: Online and Extended Faculty and Staff

 

Online/Extended Faculty and Staff--Top issues from open-ended comments:

  • Compliments (29% of comments)
  • Didn't know about/haven't used one or more services (21%)
  • Problems with the usability of the web site and online databases (19%)
  • Issues with services including chat, eReserves, requesting materials, and library instruction (17%)

Online/Extended Faculty and Staff--Possible underutilized services and resources:

  • MOBIUS (75% of respondents rated as "have not used within last 6 months")
  • Video/DVD reservations (74% "have not used within last 6 months")
  • Reference services via Ask-a-Librarian, chat, or email (71% "have not used within last 6 months")
  • Reference services via phone (70% "have not used within last 6 months")
  • Faculty Research Service (67% "have not used within last 6 months")
  • Electronic reserves (62% "have not used within last 6 months")
  • Audiovisual materials (59% "have not used within last 6 months")
  • Document delivery (58% "have not used within last 6 months")
  • Online tutorials (58% "have not used within last 6 months")

Faculty/Staff at International Campuses

International Campus Faculty/Staff-Satisfaction data

Webster University Library Satistfaction Data: Online and Extended Faculty and Staff

 

International Campus Faculty and Staff--Top issues from open-ended comments:

  • Compliments (33% of comments)
  • Collection development suggestions (22%)
  • Concerns about site library (17%)
  • Problems with the usability of the web site and online databases (11%)

International Campus Faculty and Staff--Possible underutilized services and resources:

  • Reference services via phone (88% of respondents rated as "have not used within last 6 months")
  • Faculty Research Service (75% "have not used within last 6 months")
  • Electronic reserves (63% "have not used within last 6 months")
  • Online tutorials (63% "have not used within last 6 months")
  • Reference services via Ask-a-Librarian, chat, or email (59% "have not used within last 6 months")
  • Audiovisual materials (58% "have not used within last 6 months")
  • RefWorks (56.3% "have not used within last 6 months")

Faculty and Staff at the St. Louis Campus

St. Louis Faculty/Staff-Satisfaction data

Webster University Library Satistfaction Data: St. Louis Faculty and Staff

Webster University Library Satistfaction Data: St. Louis Faculty and Staff

 

St. Louis Faculty and Staff--Top issues from open-ended comments:

  • Compliments (64% of comments)

St. Louis Faculty and Staff--Possible underutilized services and resources:

  • Online library tutorials (61% of respondents rated as "have not used within last 6 months")
  • RefWorks (59.1% "have not used within last 6 months")
  • Faculty Research Service (57% "have not used within last 6 months")
  • Library instruction (50% "have not used within last 6 months")