2010 Survey Details | Webster University

Webster University Library Spring 2010 Survey Result Details

Overview

Number of surveys returned: 979

  • 503 from St. Louis students
  • 63 from St. Louis faculty/staff
  • 318 from online/extended campus students
  • 95 from online/extended campus faculty/staff

Top issues from open-ended comments--all user groups:

  • Compliments (33% of comments)
  • Problems with the usability of the web site and online databases (14%)
  • Collection development suggestions (10%)

Students in Online Programs and at Extended Campuses

Online/extended students-Satisfaction data

Webster University Library Satistfaction Data: Online and Extended Students

[Note: Chart revised 12/2010]

 

Online/Extended Students--Top issues from open-ended comments:

  • Compliments (30% of comments)
  • Problems with the usability of the web site and online databases (28%)
  • Didn't know about/haven't used one or more services (12%)

Online/Extended Students--Possible underutilized services and resources:

  • MOBIUS (71% of respondents rated as "not applicable")
  • Video/DVD requests (67% "not applicable")
  • Reference services (53% "not applicable")
  • A/V materials (51% "not applicable")
  • Online tutorials (45% "not applicable")
  • Document delivery (40% "not applicable")
  • Electronic reserves (35% "not applicable")

Students at the St. Louis Campus

St. Louis students-Satisfaction data

Webster University Library Satistfaction Data: St. Louis Students

[Note: Chart revised 12/2010]

 

St. Louis Students--Top issues from open-ended comments:

  • Compliments (31% of comments)
  • Problems with the usability of the web site and online databases (11%)
  • Collection development suggestions (11%)

St. Louis Students--Possible underutilized services and resources:

  • Online library tutorials (33% of respondents rated as "not applicable")

Faculty/Staff in Online Programs and at Extended Campuses

Online/Extended Faculty/Staff-Satisfaction data

Webster University Library Satistfaction Data: Online and Extended Faculty and Staff

[Note: Chart revised 12/2010]

 

Online/Extended Faculty and Staff--Top issues from open-ended comments:

  • Compliments (48% of comments)
  • Collection development suggestions (13%)

Online/Extended Faculty and Staff--Possible underutilized services and resources:

  • MOBIUS (74% of respondents rated as "not applicable")
  • Video/DVD reservations (50% "not applicable")
  • Faculty Research Service (49% "not applicable")
  • Reference services (48% "not applicable")
  • Audiovisual materials (41% "not applicable")
  • Document delivery (39% "not applicable")
  • Electronic reserves (39% "not applicable")
  • Printed materials (36% "not applicable")
  • Online tutorials (34% "not applicable")

Faculty and Staff at the St. Louis Campus

St. Louis Faculty/Staff-Satisfaction data

Webster University Library Satistfaction Data: St. Louis Faculty and Staff

[Note: Chart revised 12/2010]

 

St. Louis Faculty and Staff--Top issues from open-ended comments:

  • Compliments (48% of comments)
  • Collection development suggestions (10%)

St. Louis Faculty and Staff--Possible underutilized services and resources:

  • Faculty Research Service (47% of respondents rated as "not applicable")
  • Library instruction (47% "not applicable")
  • Online library tutorials (36% "not applicable")
  • Reference services (32% "not applicable")
  • Library copiers/printers (32% "not applicable")
  • Collection development (32% "not applicable")