Webster University Library Spring 2007 Survey Result Details |
Overview
Number of surveys returned: 946
- 507 from St. Louis students
- 82 from St. Louis faculty/staff
- 262 from online/extended campus students
- 95 from online/extended campus faculty/staff
Top issues from open-ended comments--all user groups:
- Compliments (34% of comments)
- Problems with the usability of Passports (Web site and online databases) (15%)
- Problems with the copy/print system (10%)
- Collection development suggestions (9%)
- Issues with services (8%)
Students at the St. Louis Campus
St. Louis Students--Top issues from open-ended comments:
- Compliments (29% of comments)
- Problems with the copy/print system (17%)
- Problems with the usability of Passports (Web site and online databases) (10%)
- Collection development suggestions (9%)
- Library hours (8%)
St. Louis Students--Possible underutilized services and resources:
- Interlibrary loan (33% of respondents rated as "not applicable")
- MOBIUS (30% "not applicable")
- Audiovisual materials (29% "not applicable")
Faculty and Staff at the St. Louis Campus
St. Louis Faculty and Staff--Top issues from open-ended comments:
- Compliments (56% of comments)
- Collection development suggestions (11%)
- Problems with the usability of Passports (Web site and online databases) (9%)
- Problems with the copy/print system (6%)
St. Louis Faculty and Staff--Possible underutilized services and resources:
- Faculty Research Service (49% of respondents rated as "not applicable")
Students in Online Programs and at Extended Campuses
Online/Extended Students--Top issues from open-ended comments:
- Compliments (28% of comments)
- Problems with the usability of Passports (Web site and online databases) (28%)
- Issues with services (15%)
- Didn't know about/haven't used one or more services (14%)
- Collection development suggestions (10%)
Online/Extended Students--Possible underutilized services and resources:
- Document delivery (32% of respondents rated as "not applicable")
- Reference services (31% "not applicable")
- Electronic reserves (26% "not applicable")
Faculty/Staff in Online Programs and at Extended Campuses
Online/Extended Faculty and Staff--Top issues from open-ended comments:
- Compliments (49% of comments)
- Problems with the usability of Passports (Web site and online databases) (23%)
- Issues with services (14%)
- Collection development suggestions (6%)
Online/Extended Faculty and Staff--Possible underutilized services and resources:
- Video/DVD reservations (35% of respondents rated as "not applicable")
- Electronic reserves (30% "not applicable")
- Audiovisual materials (25% "not applicable")
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