2007 Survey Result Details | Webster University

Webster University Library Spring 2007 Survey Result Details

Overview

Number of surveys returned: 946

  • 507 from St. Louis students
  • 82 from St. Louis faculty/staff
  • 262 from online/extended campus students
  • 95 from online/extended campus faculty/staff

Top issues from open-ended comments--all user groups:

  • Compliments (34% of comments)
  • Problems with the usability of Passports (Web site and online databases) (15%)
  • Problems with the copy/print system (10%)
  • Collection development suggestions (9%)
  • Issues with services (8%)

Students at the St. Louis Campus

Emerson Library Satistfaction Data: St. Louis Students

St. Louis Students--Top issues from open-ended comments:

  • Compliments (29% of comments)
  • Problems with the copy/print system (17%)
  • Problems with the usability of Passports (Web site and online databases) (10%)
  • Collection development suggestions (9%)
  • Library hours (8%)

St. Louis Students--Possible underutilized services and resources:

  • Interlibrary loan (33% of respondents rated as "not applicable")
  • MOBIUS (30% "not applicable")
  • Audiovisual materials (29% "not applicable")

Faculty and Staff at the St. Louis Campus

Emerson Library Satistfaction Data: St. Louis Faculty and Staff

St. Louis Faculty and Staff--Top issues from open-ended comments:

  • Compliments (56% of comments)
  • Collection development suggestions (11%)
  • Problems with the usability of Passports (Web site and online databases) (9%)
  • Problems with the copy/print system (6%)

St. Louis Faculty and Staff--Possible underutilized services and resources:

  • Faculty Research Service (49% of respondents rated as "not applicable")

Students in Online Programs and at Extended Campuses

Emerson Library Satistfaction Data: Online and Extended Students

Online/Extended Students--Top issues from open-ended comments:

  • Compliments (28% of comments)
  • Problems with the usability of Passports (Web site and online databases) (28%)
  • Issues with services (15%)
  • Didn't know about/haven't used one or more services (14%)
  • Collection development suggestions (10%)

Online/Extended Students--Possible underutilized services and resources:

  • Document delivery (32% of respondents rated as "not applicable")
  • Reference services (31% "not applicable")
  • Electronic reserves (26% "not applicable")

Faculty/Staff in Online Programs and at Extended Campuses

Emerson Library Satistfaction Data: Online and Extended Faculty and Staff

Online/Extended Faculty and Staff--Top issues from open-ended comments:

  • Compliments (49% of comments)
  • Problems with the usability of Passports (Web site and online databases) (23%)
  • Issues with services (14%)
  • Collection development suggestions (6%)

Online/Extended Faculty and Staff--Possible underutilized services and resources:

  • Video/DVD reservations (35% of respondents rated as "not applicable")
  • Electronic reserves (30% "not applicable")
  • Audiovisual materials (25% "not applicable")
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